Frequently Asked Questions & Troubleshooting

If you need additional assistance, please contact us directly at support@minda.co

 

How do I use this app with or without a virtual reality viewer?

You can specify if you'll be using a viewer or not before starting a simulation. For use without a viewer, the simulation will play in "magic window" mode. For use with a viewer, make sure your device is paired using the QR code printed on the viewer.


My upload is taking a long time - what can I do?

Uploading large amounts of audio data can take several minutes. A long wait time does not necessarily mean something is wrong. If your upload takes more than 10 minutes, please email us directly at support@minda.co.


I'm getting an internet connection error, even though my phone says I'm connected.

Make sure to double-check your connection. A connection error - despite an internet connection - may be due to an expired token. The best solution is to log out of the app, and then log back in.