Frequently Asked Questions & Troubleshooting

If you need additional assistance, please contact us directly at


How do I use this app with or without a virtual reality viewer?

You can specify if you'll be using a viewer or not before starting a simulation. For use without a viewer, the simulation will play in "magic window" mode. For use with a viewer, make sure your device is paired using the QR code printed on the viewer.

My upload is taking a long time - what can I do?

Uploading large amounts of audio data can take several minutes. A long wait time does not necessarily mean something is wrong. If your upload takes more than 10 minutes, please email us directly at

I'm getting an internet connection error, even though my phone says I'm connected.

Make sure to double-check your connection. A connection error - despite an internet connection - may be due to an expired token. The best solution is to log out of the app, and then log back in.